Shipping Policy
We work to process and deliver your orders safely and quickly. Please read our shipping, delivery, tracking, and failed delivery policy before placing an order.
1. Order Processing Time
Once your order is placed successfully, we begin processing it for dispatch. Most orders are processed within 1 to 2 business days.
Orders placed on Sundays, public holidays, or during high-demand periods may take slightly longer to process.
2. Delivery Timeline
Standard delivery usually takes 3 to 7 business days after dispatch, depending on the customer’s location and courier availability.
Remote locations, service-restricted areas, weather issues, or courier delays may increase the delivery timeline.
3. Shipping Charges
Shipping charges, if applicable, will be shown at checkout before payment.
Cash on Delivery charges, shipping charges, and payment gateway charges may be non-refundable unless the issue is caused by our side.
4. Order Tracking
After your order is shipped, tracking details may be shared through SMS, email, WhatsApp, or the order tracking page, depending on availability.
Tracking updates may take some time to reflect after dispatch because courier systems update shipment status periodically.
5. Delivery Address
Customers are responsible for providing the correct and complete delivery address, including house number, street, locality, city, state, pincode, and phone number.
GoodMe will not be responsible for delays or failed delivery caused by incorrect, incomplete, or unreachable address details.
6. Failed Delivery
If the courier is unable to deliver due to customer unavailability, wrong address, unreachable phone number, or refusal to accept the package, the shipment may be returned to us.
In such cases, additional shipping charges may apply for re-dispatch.
7. Damaged Package During Shipping
If you receive a damaged package, please do not use the product. Contact us within 48 hours of delivery with clear photos of the package and product.
An unboxing video may help us verify the issue faster.
8. Missing Product or Wrong Product
If you receive a wrong product or any product is missing from your package, please contact us within 48 hours of delivery.
We may ask for product images, package images, invoice details, and an unboxing video for verification.
9. Shipping Restrictions
We currently ship only to serviceable locations. Some pincodes may not be available for delivery due to courier restrictions.
If your location is not serviceable, the order may be cancelled and the refund, if applicable, will be processed as per our refund policy.
10. Contact Us
For shipping, tracking, delayed delivery, or order support, contact us:
Email: support@goodme.in
Website: https://goodme.in